Tuesday, December 12, 2006

Verizon was taught new new math

This is unreal.

This poor guy was quoted a data transfer rate of .002 cents per kilobyte by Verizon, and then was billed .002 dollars per kilobyte.

He called the customer service rep to straighten it out, and despite repeated attempts with several customer service managers, couldn't get them to even recognize that .002 cents is not the same as .002 dollars!

He recorded the phone calls and posted them in YouTube. It is hard to believe that such ignorance can be sustained up through several levels of Verizon.

Listen to it! It is hysterical!

1 comment:

Anonymous said...

It is hard to believe that the poor sap who suffered through this didn't start screaming. How did he stay so patient?

So funny!